Apprently same issue as most on here.. When you get what you order its nice but if they make a mistake they are very rude and unapologetic.. No customer service skills whatsoever.. I wont be using again..
The order took over an hour to arrive and once it arrived they had missed an item off the order.I phoned the Grange Tandoori and was asked if they could owe the item to us and we would not get it that night. The person on the phone was very rude and un apologetic. When I explained that the item was required as it was the main part of someones order I was told I would have to wait and it will be over 45min as they cannot get someone to deliver I explained it would need to be considerably quicker than 45min.I was informed it will be as long as it would be as they are busy. It seemed like I was being a nuscence and his customer service was poor.I have ordered from Grange Tandoori in the past and found the food to be good but after this experience I will not use them again.
My favourite takeaway place - big portions and all made fresh always able to enjoyed the lamb vindaloo leftovers in a sandwhich the next day *yummy*
Ordered a delivery through hungryhouse for the first time today as usually call them direct for a collection or delivery. In the past we have used this takeaway on a regular basis. The portions sizes I received today were half the size of what I normally receive and it was cold. I contacted the restaurant and was spoken to be a very rude, condescending person who basically called me liar, was not helpful and kept calling me "mate" he said for me to return my food (after waiting 40 minutes for it and having it delivered) I said for him to come and collect it but he refused and said there is nothing he can do.I will not be Ordering from The Grange in the furtune and if they treat all there customers the way I was treated I think many people will leave and go to vast amount of other Indian takeaways in the area. Total disgusting service and very poor food.
We have ordered from Grange a few times but obviously will NOT be using them again, my BF just called to place an order and was told they would no longer deliver to our address as they say we had sent food back for being cold the last time we ordered even though that never happened. Even though he explained that we have not sent back food before (why would we still be ordering if we had), they were quite blunt about not delivering to us. Utterly ridiculous, but either way... we will just order elsewhere.
The Grange Tandoori is a UK Meal Takeaway based in Gillingham, South West England. The Grange Tandoori is located at 162 Grange Rd, Gillingham ME7 2QT, UK.
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