I've had only very positive experiences with JCB, repairs under warranty no problems, courtesy car always available, great after care from them
I am hiring the car from Hidsons, the company changed the name, sales person etc. and nobody notified me. The car had several issues, I have tried to contact the company email for almost 3 months no response. after 1 email bounced back at that point I decided to contact Hidson by phone and they confirmed the changes of the company name and the fact that the sales person left the company and they did not have access to my email correspondence with their sales rep. email account. I have tried to get support and this is the response I have received from Mr Jonathan C Bischoff the Managing Director of The JCB Group:"Thank you for your email.For the record I operate 18 dealerships across the UK and employ numerous senior managers who are quite capable of liaising with you regards your issue. I take exception to your attitude and rudeness , feel free to contact any body you like , its my business and I will respond as and when I can.I suggest there is little chance of us ever meeting your expectations so therefore recommend you take your vehicle elsewhere as originally recommended by my staff in the hope that they can meet your requirements.I shall advise my staff of my suggestion.Kind regardsJonathan"
We purchased a Golf Gti from JCB after searching for the best price online. We dealt with James Callaway who was brilliant, really efficient yet friendly and always quick to answer any questions we had. Plus the price we paid was unbeatable to be honest.
I found all the staff friendly and helpful in sorting out a couple of minor problems with my Golf. The business has obviously worked hard to ensure that they provide excellent customer service which forms the backbone of customer loyalty.
If you buy a new or 2nd user car from JCB, really consider their serviceplan. I pay 20 per month (approx), and the basics are covered. I have always found their service great, and unlike the other reviewers experience, the valeting was done very well.
JCB Group is a UK Car Dealer based in Gillingham, South West England. JCB Group is located at Gillingham Business Park, Bailey Dr, Gillingham ME8 0PZ, UK.
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